Shipping policy

FAST SHIPPING | WORLDWIDE SHIPPING


Shipping

 

  • We have several different options for shipping depending on your order destination. Shipping in-stock items usually take 1-4 business days depending on which shipping option you choose.

  • Shipping rates vary and all shipping orders do include insurance.

    • Shipping orders for Express will need to be placed before 12:00PM CST to ship out the same day. Please note express shipping is 1-2 business days. Once your order is placed and then processed you will receive a tracking number via email and or text. Out-of-country shipments are placed via DHL. Weekend orders placed Saturday or Sunday will be sent out Monday morning.

Customer Pick Up

  • Any order placed before 12:00PM CENTRAL TIME for customer pick up will be available for pick up on the same business day.  Any pickups needed before or after scheduled times will need to use the contact form below to let us know. Please include the name on the order, good email and phone number to contact you, the order number, and a more convenient time for you to pick up your order. We will reach back out within 1-2 hours with a response.
  • Delivery orders will be provided a time the same day for drop off. Orders placed after 12PM CST will be delivered the next day for morning orders. All orders placed before 12PM CST will go out next business day!

 



**Once your order is placed it cannot be canceled**

Shipping Rates are NON-REFUNDABLE RATES (No Store Credit)
​

  • All Domestic US orders are shipped via USPS Priority & Overnight Express.

  • We are not responsible for incorrect shipping addresses.

  • In the event that you have input the incorrect shipping address. Please contact us immediately.

  • Changes such as adding APT # can be changed if we are notified before the item ships out. All full address changes (prior to shipping) will be canceled. & you can reorder with the correct information.

  • Due to billing security, we can only ship to the address originally on the order. 

  • In the event that you refuse to pay the Reshipping Fee your order will be canceled and refunded less a 30% Restocking fee. 

  • We are not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss of the package. We will not be held liable for misplace or lost package by shipping carrier.

  • All domestic Express orders made before 5pm (Central Time), will be shipped on the same business day. Any Order placed after that time will ship the next business day.

  • Express order must be placed before 10:00am CST (Central Time) to ship the same day, if not the order will ship the next business day.



LOST/STOLEN PACKAGES

 

  • Doras Thingz LLC is not responsible for lost or stolen packages. If your tracking number indicates that your package has been delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Or go over to the USPS closet to your home to file a claim. The carrier will also need to provide detailed information as to where exactly the package has been delivered. In the event that they cannot find the package, file a claim using your order form as proof of purchase to be reimburse by USPS. Any lost, stolen, or damaged packages must be reported as a claim to USPS.

​

​INTERNTIONAL SHIPMENTS

- For international orders, all orders are shipped via DHL.

-Please be sure to enter a valid phone number at check out. Without a phone number, DHL international express shipping will not be able to make a delivery. 

- P.O. Box addresses can only be processed by US standard shipping via USPS.

- We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss of the package. We will not be held liable for misplace or lost package by shipping carrier.

- We will not be responsible for lost packages. - Packages shipped to non- US countries might randomly get charged for duty tax. If you receive a notice from the customs office for your package, please contact our customer service bureau, and we will do our utmost best to assist you with the issue. However, we do not take any responsibility for customs taxes. If you refuse a package due to taxes, no refund.